[NST '24] MXP Standard Manager

Job Description

• Work with the TM and OD EST to ensure delivery of the MXP standards.

• Provide network support for change management for the MXP product.

• Co-create and manage the centralized MXP dashboard for data driven decisions

• Measure impact from implementation of MXP standards

• Manage and track the performance of TLs in LC-assigned

• - track and report the MXP Funnels monthly

• - Ensure the MXP standard implementation in LCs as well as NMS surveys in the LCS

Key Learnings

• Decision making understanding

• People relationship management

• Situational Communication

• Change Management Understanding

• Better organizational understanding

Requirements

• People behavior understanding

• Detailed- Oriented

• Customer Support

• Process optimization

• Teamwork

• Data Management and Interpretation

• Proactive

• Innovative

Key Performance Indicator

• % MXP standard implementation

• %management of HR Control Tool

• NPS from network support

• %retention rate

• %PDP tracked

Working Hours

• 12 hours per week